Announcements

As you may know, we have been experiencing some technical issues with the Sky Player on Xbox 360 since launch last Tuesday morning. It is important to both Sky and Xbox that we give customers as much information as possible about why the service is not currently available to everyone, and when we expect this to be resolved.

As we said last week, some customers have been unable to experience full use of the service due to the initial demand for the service at launch, when so many people tried to access the service all at the same time.

Right now we are implementing a revised rollout which will see Sky Player become available to all Xbox 360 customers gradually.

While unfortunately some customers do not have access to the service, many now do – and tens of thousands more will be added each day, until the service is available to all.

We are taking this phased approach to ensure that consumers enjoy a high-quality experience. The Sky team has contacted affected Sky Player TV subscribers on Xbox directly with further updates.

For further information and regular updates, please visit: xbox.skyplayer.com/help or www.xbox.com/support

Don't forget to keep checking back for further updates.

The Sky Player team.